The Best Aspects of Dealing with Ken Crane's

 In late September, 2009, my husband and I began shopping for a new home theater system to improve upon our 7 year old equipment. We spoke with several friends and neighbors who had large-screen televisions to get their advice. Although none of them suggested Ken Crane's, a full-page ad in a local newspaper enticed us to visit your store in Torrance. We had already scheduled - and paid $100.! -  for an in-home visit by another store when we discovered that your salesman, Chuck Rader, was willing to come to our house on his day off from work, to see what equipment we needed in order to give us an accurate estimate. Chuck was able to determine which components we had that would not need replacement, and suggest appropriate upgrades. We received his estimate within a day or so. The price was excellent and backed-up by your price guarantee; needless to say, we cancelled the visit from the competitor.

The following week our electronics were delivered and brought into the family room by your men. The very next day, two installers arrived and spent much of the day doing their magic. The most amazing thing was that they were able to snake the cable through the wall without making any holes that would show or need patching! Considering that our wall has a custom sponged finish, that would have been some trouble to repair and we were grateful for their skill. The two men were so patient and polite, teaching me how to utilize the remote and other equipment. It was so much easier than the difficult remote we had previously! In fact, I have had installers back two more times to add or make adjustments to features, and they were all wonderful. Besides their technical expertise, I like how they removed all the boxes and waste, leaving us to simply enjoy our new system.

One of the best aspects of dealing with Ken Crane's was the "one-stop-shopping" from start to finish. From salespeople to schedulers to delivery men to installers to customer service after the sale, everything was taken care of; we did not have to hire any other contractors. And, every person we dealt with at each of these levels was knowledgeable, courteous and professional. We are very impressed, and this is certainly not true for this business in general.

We will recommend Ken Crane's to anyone we know who is in the market for electronics, and you may show this letter to anyone you wish, as well. I have never written a letter like this before, but the caliber of service from your company motivated me to put it in writing.

L&T of Rancho Palos Verdes