Testimonials
Home Theater Heaven
When I met Steve Thomas, I knew I was in Home Theater Heaven! I promised to Steve the last chance and he introduced me to the incredible price protection you guys offer. What a no-brainer! Matt the delivery man was also top notch. MY NEW RULE: Recommend Ken Crane's to everyone who visits my new media room. You scored big-time with me! - B.R.
Knowledge and Professionalism
I remember as a child watching my Mother buy her stereo console and televisions at your Torrance store. My wife and I bought our first TV there as well. Back again, but at your warehouse weekend sale. Special thanks to Adreane Lee (Westminster), Robert (Laguna Hills), and Omar (Store Manager), for their knowledge and professionalism. Yes we will tell our friends and family, and yes, we will be back.....always.
Thank you,
RT
Good Employees
I teach customer relations to the employees of several large corporations, including one of your competitors! When I visited your Pasadena recently to compare prices, the gentleman who helped me, Derrick Johnson, was superb. When I do buy my new TV in a few months, I'm going to see Derrick, even if I can beat the price elsewhere. Thank you, JS
Good Salesman
A few weeks ago, I was all set to buy two flat screens from the West LA Best Buy. Saw your ad in the Sunday paper and decided to check prices at your Westwood store on Pico. Fortunately, the salesman who was up when I walked in turned out to be Eddie Nalbandian. For all the negative things you hear about sales people, the truth is a good one is incredibly valuable to both the customer and the store owner. Eddie was great! He helped my understand the difference between plasma and LCDs, set up installation for a wall mount and sold me some extras that I was happy to buy once he explained their value. Now, I don't think I was easy either. I went away and did my research but in the end, it wasn't a dollar decision but a customer service one. In fact it turned out one of the sets looked smaller in my house than I realized. Eddie arranged for an exchange to a bigger one that looks just right. Why, even the installation team were first rate. I will definitely be recommending Ken Crane's to friends and to ask for Eddie. - MK
Exceptional Courtesy
The exceptional courtesy and service we received in your West LA store made it easy to return to Ken Crane's when we were ready to make our purchase. Eddie, the individual who waited on us, was the catalyst who made it all happen. He had just the right combination of patience, personality and product knowledge. His kindly demeanor speaks well of your company and, as a result, I shall return to Ken Crane's when it comes time to consider future purchases. - C.C.
Fantastic Experience
From the moment I walked into Ken Crane's, the experience has been fantastic. I have never seen better customer service in my life...and I am no spring chicken! Thanks again! -G.G.
Best Interests In Mind
I have been in the store a number of times with questions, measurements, etc., and I must say if it was not for Eddie and his patience and due diligence each time I had new concerns, I don't know what I would have done. I was never made to feel that my questions were unimportant or annoying. Eddie built up my trust and I always felt that he had my best interests in mind. Not once did I get the sense that he was doing a 'high-pressure' job to get the sale. -B.J.
My appreciation
Sal of your Pasadena store is fabulous. He was extremely helpful at the time of purchase. However, he was amazing when it came to delivery. My father has been critically ill and Sal arranged for my delivery to be first thing in the morning so I could go to the hospital afterwards. I can't say enough to convey my appreciation. -S.O.
Great System at an Incredible Value
We are not 'techies' or early adopters, but we wanted a decent system to carry us into the future. Thomas, our salesperson, asked us a lot of questions and then offered us ideas and we finally selected an excellent system which more than met our space and viewing requirements. We will always recommend Ken Crane's to friends who want a great system at an incredible value, as well as an unbeatable installation experience. Thanks again! -L.F.
The Best Aspects of Dealing with Ken Crane's
In late September, 2009, my husband and I began shopping for a new home theater system to improve upon our 7 year old equipment. We spoke with several friends and neighbors who had large-screen televisions to get their advice. Although none of them suggested Ken Crane's, a full-page ad in a local newspaper enticed us to visit your store in Torrance. We had already scheduled - and paid $100.! - for an in-home visit by another store when we discovered that your salesman, Chuck Rader, was willing to come to our house on his day off from work, to see what equipment we needed in order to give us an accurate estimate. Chuck was able to determine which components we had that would not need replacement, and suggest appropriate upgrades. We received his estimate within a day or so. The price was excellent and backed-up by your price guarantee; needless to say, we cancelled the visit from the competitor.
The following week our electronics were delivered and brought into the family room by your men. The very next day, two installers arrived and spent much of the day doing their magic. The most amazing thing was that they were able to snake the cable through the wall without making any holes that would show or need patching! Considering that our wall has a custom sponged finish, that would have been some trouble to repair and we were grateful for their skill. The two men were so patient and polite, teaching me how to utilize the remote and other equipment. It was so much easier than the difficult remote we had previously! In fact, I have had installers back two more times to add or make adjustments to features, and they were all wonderful. Besides their technical expertise, I like how they removed all the boxes and waste, leaving us to simply enjoy our new system.
One of the best aspects of dealing with Ken Crane's was the "one-stop-shopping" from start to finish. From salespeople to schedulers to delivery men to installers to customer service after the sale, everything was taken care of; we did not have to hire any other contractors. And, every person we dealt with at each of these levels was knowledgeable, courteous and professional. We are very impressed, and this is certainly not true for this business in general.
We will recommend Ken Crane's to anyone we know who is in the market for electronics, and you may show this letter to anyone you wish, as well. I have never written a letter like this before, but the caliber of service from your company motivated me to put it in writing.
L&T of Rancho Palos Verdes
